First, you are seeking to be inspired, then you want to feel the extraordinary or perhaps you are seeking to organize an event that will give you the cutting edge above all your competitors.
When the NH Hotels Group set out its strategic five-year plan in 2014, the focus was not only on increasing the international brand recognition, but also on significant customer service to emphasize its beliefs; The NH beliefs are::
1. Obsession with offering guests memorable experience
2. Proud to serve
3. Strive to be the best, even if not the biggest
4. Responsible for results
5. Care for their people so that their people can care for their guests
6. Active in communities where they live
8. Enjoy what they do
Especially, though the NH Hotels Group has a vision that one day, when anyone contemplates a trip to a City for an overnight stay or a meeting for business or pleasure, they will ask themselves “is there an NH Hotel at my destination?” The idea is to make NH Hotels the preferred choice before anything else.
Executive Traveller put the NH hotel Group’s strong beliefs about its people and customer service to test. It is the 5th largest business hotel Group in Europe and currently runs over 380 hotels with 60,000 rooms in 30 countries throughout Europe, America and Africa in top destinations such as Berlin, Madrid, Amsterdam, Brussels, London, Buenos Aires, Rome Vienna, Bogota Mexico City, Barcelona, Frankfurt and New York. They operate mainly urban-style 4 star hotels with brands including NH Hotels, NH Collection, nhow and Hesperia Resorts.
The bedrooms are very spacious and hit the mark and service was good. I have to say they tick the boxes with the beliefs and the vibrant colours really makes them young-minded. When it comes to events hosting and management, NH takes it all to a new level that goes beyond one’s expectations.
Customer loyalty programme: The Group has a programme whereby participants collect points that they can trade in for free overnight stays or discounts. In addition, they have access to special rates, promotions and exclusive surprises. The programme has four categories: Blue, Silver, Gold and Platinum. Guests are assigned to a category based on the number of nights they have spent in NH hotels over the course of the year.
How service works at the Four Brands of the NH Hotels Group:
The regular 3-4 star NH Hotels have a “passion for service”. Guests are introduced into a relaxed atmosphere, in a central city location, combined with modern architecture and design. They are usually value for money and appeals to both business and leisure travellers who are looking for a good city hotel with excellent restaurant s, bars and meeting facilities.
This is where guests are expected to feel the “extraordinary”. Located in key cities in Europe and Latin America, the upper-upscale segment of the brand has been created to meet the highest requirements for service and comfort. Guests are expected to be surprised on arrivals and by an exclusive service and superior comfort levels with close attention to detail all aimed at exceeding their expectations.
NH Collection which targets both business and leisure travellers offers 58 hotels based in 13 countries across the globe. You can find an NH Collection in Argentina, Austria, Belgium, Chile, Columbia, The Czech Republiuc, Ecuador, Italy, Mexico, the Netherlands, Spain, and Portugal. Germany alone has four NH Collection hotels in Berlin Friedrichstrasse, Frankfurt City, Hamburg City and Dresden Altmarkt.
Hesperia Resorts:The nhow hotels have been uniquely created with independent style to “elevate” the guest’s stay. No one nhow hotel is the same; the talents architects and interior designers behind the creation have ensured that each hotel has its own personality, inspired by the city in which it stands. It becomes a landmark, not only for the guests but also for the inhabitants of the city. The Waterfront nhow Berlin for example is a Music hotel
These are resort and holiday hotels in excellent locations offering a complete holiday service. The idea is to provide the “perfect escape” and offer relaxation and pleasure to couples and families.
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