#6– Your travel insurance does not cover every disaster!
Rochelle Turner, Head of Research for Which?
Which? Holiday urges the travel insurance
industry to up its game
“Holiday makers tend to assume that if they’ve
taken out travel insurance, they’ll be covered for disasters
beyond their control – an airline or hotel chain going
bust, or getting caught up in an act of terrorism. Sadly,
our rigorous research has found that’s not always the
“The travel insurance industry must up its game and
start to provide policies customers can really rely on, or
at least make their policies clear rather than hiding exclusions
in the small print.”
While insurance is a holiday essential,
travellers shouldn't assume that their policy will cover
every eventuality. New research from consumer champion Which?
Holiday has found that policy holders should check the small
print very closely to ensure they really are covered on
• Half the insurers asked wouldn’t pay out if
you missed your flight due to bad traffic, but they might
pay out if you are delayed due to public transport.
• Only a third of insurers would pay out if the hotel,
care Hire Company or other supplier at the destination goes
• 41 per cent of insurers don’t cover scheduled
airline failure, so if you're airline goes into administration
insurers wouldn’t pay out.
• A mere 18 per cent of insurers would pay out for
the cost of the holiday in the result of an act of terrorism.
• If you break down on the way to the airport, you
might need to show service history or age of the car before
some insurers pay out, and often flat tyres or batteries
are not covered. LEARN
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