Terminal 5 Bewitched?
I was really hoping to bring you some exciting
news about Heathrow’s Terminal 5. This is because
after a super-charged press conference where
the big men from BAA and BA and the Designer
assured me that passengers would be greeted
with stunning views, biometrics, state-of-the-art
everything and above all an efficient baggage
reclaim and hall like no-one has ever seen everything
seem to be going wrong at the Terminal!
In fact I am not sure if I, like the Queen who
opened the Terminal or other press members at
the conference were hypnotised to believe something
or if a spell has been cast on this wonderful
new Terminal. I actually feel sorry for the
bosses at BAA and BA but more so for BAA than
BA especially as owners of the Terminal, they
are bound to take the flak even if BA staff
prove too slow to learn.
My question to David Noyes, Customer Service
Director of British Airways PLC at the press
conference was “How confident are you that it
is all going to go smoothly?” His answer was
“We have tested it 60 times and improved on
our service at every testing – that is how confident
we are.” So what went wrong? We will perhaps
not know. Given that positive image and British
Airways have not been the very close friends
lately, I hope that at least for the sake of
BAA, travellers will be told exactly what went
wrong and how it was resolved in order to restore
our faith in these two companies whose names
start with the first two letters of the alphabet.
Lyssiemay Annoh - Editor
Kindly email your experiences to the editor.
The one to read - A
Winter Weekend in Tallinn, Estonia It
is always a good idea to include new destinations
in your city breaks and a wise move will be
to travel with the destination’s carrier. My
next 48-hour winter break is in Tallinn, Estonia.
I have to confess that when I set out to experience
a weekend in Tallinn, I was not sure of what
to expect. Read