comes with a smile at the Novotel Birmingham
Our roving eye gives Novotel Birmingham on Broad Street
the “thumps up” for service.
hotel is well situated on Broad Street a busy main
street of Birmingham. It has its own private car park.
The lift to the lobby however, does not start from
the car park and even though they suggest that you
contact them to help you with your luggage, it is
a bit awkward to get up the steep stairs to alert
someone so guests may be inclined to carry their own
luggage up the stairs.
The hotel has 148 rooms made up of 138 non-smoking
rooms, 4 accessible rooms, free for 2 kids under 16
sharing their parents' room and welcomes pets. The
rooms were all standard and moderately furnished with
a nice sized flat screen TV. Very clean and presentable
on arrival, with tea and coffee making facilities
available and were well stocked.
The bathroom was very clean and spacious - bath and
shower. There was shower gel, shampoo and two small
bars of soap together with plastic cups for mouth
There is free WiFi available only in the lobby area.
There is also hi-speed internet connection available
in the rooms at the cost of £12.99 for 24 hours.
The lobby and bar were spacious and user-friendly.
Drinks are reasonably priced and bar stays open until
midnight. The restaurant was medium and serves a buffet
style breakfast with full English and continental
hotel caters for the meetings and events trade so service
comes with a smile irrespective of the number of persons
in the lobby. Staff in this hotel are very aware of the
essence of customer service and do not fail to display it
in every possible opportunity. The facilities in this hotel
are average but are carefully managed by the hotel staff.
NB: Hotel staff this hotel were unaware
of the identity of our Roving Eye.